Citizens can easily access various municipal services without needing to visit multiple offices or navigate complex procedures.

System available round the clock - Call Centre, Website, SMS, Email, IVR, Ward Offices, Mobile Application, WhatsApp Chatbot.

The platform ensures transparency by enabling citizens to track the status of their complaints and service requests in real-time, fostering trust in local authorities.

Benefits of CCRS

benefits

Citizens can raise complaints, request services, and receive updates promptly, significantly reducing time wasted in queues or follow-ups.

CCRS analyzes complaints and turnaround times, helping municipalities enhance services and prioritize effectively.

CCRS empowers citizens by giving them a direct channel to report issues, provide feedback, and participate actively in the betterment of their city.

Who We Are

About CCRS

Comprehensive Complaint Redressal System — empowering citizens, enabling governance.

About Us

The CCRS(Comprehensive Complaint Redressal System) is a enterprise solution that allows Municipality/Corporation to enhance citizen satisfaction through comprehensive service management and efficient service delivery.

CCRS automates entire complaint process, right from registration to closure. It also enforces service level policies to ensure the complaint gets attended within desired timeline or gets escalated to higher authorities for their attention and intervention.

Multi-Channel Access

Citizens can lodge complaints through Call Center, Website, WhatsApp, Mobile App, SMS, or by visiting Ward Offices. Multiple complaints can be filed in a single interaction.

Every complaint receives a unique acknowledgement number for transparent tracking throughout its entire resolution lifecycle.

1

Register

Citizen lodges complaint via any channel and receives an acknowledgement number.

2

Assign

System auto-assigns to the area officer and sends SMS alert for immediate action.

3

Resolve

Officer resolves within SLA and marks closed. Citizen receives SMS confirmation.

4

Escalate

Unresolved complaints auto-escalate to higher authorities up to Dy. Commissioner level.

Need Immediate Assistance?

Our dedicated support team is available 24/7 to resolve your concerns and provide guidance.

Dial 155303
Citizen Services

Complaint Ecosystem

Register, track, and re-open complaints through 7 integrated channels — available 24/7 for your convenience.

Register Complaint

5 channels available · 24/7

Securely enter your complaint details online. Track your case with a unique token number instantly.

Proceed Online

Contact our dedicated call center by dialing 155303 from landline or mobile between 24*7 to raise complaint. Municipality/Corporation assures to provide a seamless support.

Call 155303

Please send a message with the word "Hi" to our WhatsApp chatbot at +91 7567855303. You will then be guided through the complaint submission process by our automated system on the WhatsApp platform.

Open WhatsApp

Send your Email with “Name, Mobile Number, Problem to resolve and Location where the problem is” at ccrs@ahmedabadcity.gov.in. The call operator will check the email and register the complaint in the system. Operator may contact the citizen in case information provided is insufficient or any clarification required.

Send Email

Send text “AMCCRS NEW” to 56767. A Call Centre operator will call back to take necessary details to register the complaint.

Send SMS

Re-Open Complaint

5 channels available · 24/7

Not satisfied? Enter your token number online to instantly re-open the case and escalate your concern.

Re-Open Case

Call the call centre at 155303 between 24*7 and provide complaint number.

Call 155303

To reopen a complaint, first send the word "Hi" to our WhatsApp chatbot at +91 7567855303. After initiating the conversation, select "Re-Open" from the options provided. You will then be guided through the process of reopening your complaint by our automated system on the WhatsApp platform.

Open WhatsApp

Send your Email with “Mobile Number, Token Number and Reason for reopen” at ccrs@ahmedabadcity.gov.in. The call operator will check the email and reopen the complaint in the system. Operator may contact the citizen in case information provided is insufficient or any clarification required.

Send Email

Send text “AMCCRS REOPEN [Complaint/Token No]” to 56767. Example: AMCCRS REOPEN SWM-0613123456 to 56767

Send SMS

Complaint Status

Live updates · Real-time tracking

Enter your mobile or token number to receive real-time, live updates on your complaint status instantly.

Track Status

Call the call centre at 155303 between 24*7 and provide complaint number.

Call 155303

To check the status of a complaint, first send the word "Hi" to our WhatsApp chatbot at +91 7567855303. After initiating the conversation, select "Complaint Status" from the options provided. You will then be guided through the process of viewing the status of your complaint by our automated system on the WhatsApp platform.

Open WhatsApp

Send your Email with “Mobile Number, Token Number” at ccrs@ahmedabadcity.gov.in. The call operator will check the email and provide the complaint status. Operator may contact the citizen in case information provided is insufficient or any clarification required.

Send Email

Send text “AMCCRS STATUS [Complaint/Token No]” to 56767. Example: AMCCRS STATUS SWM-0613123456 to 56767

Send SMS
All Channels Online Portal 155303 Call WhatsApp Bot Email SMS Mobile App Ward Office
Capabilities

Services & Solutions

A comprehensive service delivery framework designed for maximum accessibility and citizen empowerment.

Responsive Design

Tailored communication channels that adapt to the diverse needs of every citizen, ensuring no one is left behind.

Quick Decisions

Empowering officials with real-time decision support tools and mobile capabilities for rapid response.

Stakeholder Sync

Seamlessly connecting all stakeholders with accurate information through integrated digital pipelines.

Clear Visibility

Unprecedented transparency allowing stakeholders to monitor progress and maintain high-speed communication.

Smart Escalation

Automatic multi-level escalation to higher authorities if service level agreements (SLAs) are not met within timelines.

Omni-Channel

Access services 24/7 via Call Center, Website, WhatsApp, Mobile App, SMS, or physical Ward Offices.

Verified Closure

Every complaint resolution is verified via SMS confirmation and citizens have the power to re-open cases.

Actionable Insights

Real-time performance analytics for every zone and department to continuously optimize municipal services.