Officer Performance (Zone & Dept Wise)

Cross-departmental productivity and location-based performance metrics

Back

📊 Key Performance Indicators

✔
Completion Rate

(Closed ÷ Registered) × 100

⏱
SLA Compliance Rate

(Closed within SLA ÷ Closed) × 100

⚠
SLA Breach Rate

(Closed beyond SLA ÷ Closed) × 100

⏳
Pending Tasks

Registered − Closed

⭐
Performance Score

(0.5 × SLA Compliance) + (0.3 × Completion) − (0.2 × SLA Breach)