Analytical Dashboards

Registered Complaints Analysis

Zone/Ward wise complaint registered (count and percentage) with a drill down facility.

Category wise Consolidated Complaints

Consolidated complaints received for the city with drill down capability.

Mode wise Registered complaints

Mode wise registered complaints with Trend statistics.

Complaints Registered/Resolved Within SLA and Beyond SLA

Zone/Ward wise Complaints resolved within and beyond SLA with drill down.

Category Wise Open Beyond and Within SLA

Category wise Zone/Ward wise Complaints resolved within and beyond SLA.

Complaints Resolved Within SLA and Beyond SLA

Zone/Ward wise Complaints resolved within and beyond SLA.

Predication Chart

Predication Analysis for each type of complaints year and month wise.

Trend Analysis for each type of complaints

Trend Analysis for each type of complaints zone/ward wise statistics.

Pareto Chart

Pareto Analysis for each type of complaints zone/ward wise.

Comparision of Registered Complaints Analysis

Comparison viz a viz to benchmarks, average, min and max levels.

Employee Performance Analysis Report

Employee Resolution Performance Report On Complaints.

Employee Performance Analysis Report Zone/Department Wise

Employee Resolution Performance Report On Complaints Zone and Department Wise.

Distance Wise Complaints Analysis

Distance Wise Complaints Count Report With Mode.

Swachhata Details Report Analysis

Swachhata Details Report with AMC and SBM status.

Monsoon Complaints Report

Monsoon Wise Complaints Details.

Full Complaint Detail

Multi parameter based report generator.

Zone/Department Wise Top Complaints

Zone/Department wise Top Complaints Registered statistics.

Top Non Performing Zone/Wards (Complaint Closure Reference)

Top Non Performing Zone/Wards wise in term of the No. of Complaints closed.

Top Non Performing Zone/Wards (SLA vs TAT)

Top Non Performing Zone/Wards wise in term of difference between SLA and TAT hours.

Top Zone/Ward wise Re-Opened Complaints

Top Zone/Ward wise no. of Complaint re-opened statistics.

Top 20 complainant's who registered complaints frequently

Any type of complaint being registered frequently by single user.

Location wise Total Registered Complaint On Map

Location wise Total Registered Complaint On Map.

Location wise Registered Complaint On Heat Map

Location wise Registered Complaint On Heat Map.

Location wise Registered Complaint On Heat Map With Pointers (Cluster)

Location wise Registered Complaint On Heat Map With Pointers.

Registered/Closed Complaints With Distance Pointers

Registered/Closed Complaints With Distance Pointers.